Privacy Policy
This Privacy Policy explains how Zyvexi (“Zyvexi,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, make a purchase, contact us, subscribe to marketing communications, or otherwise interact with our online store.
This Privacy Policy is intended to apply to customers and visitors located in the United States, Canada, the United Kingdom, and Australia, as well as other regions where we may operate.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Zyvexi is an online store that sells home and lifestyle products.
For privacy-related questions, requests, or complaints, you may contact us through the contact form or privacy request form available on our website.
2. Personal Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Billing and shipping information
- Order details
- Payment-related information
- Account information, if you create an account
- Customer support messages
- Product reviews or feedback
- Marketing preferences
We may also automatically collect certain information when you visit our website, including:
- IP address
- Device type
- Browser type
- Operating system
- Pages viewed
- Referring website
- Time spent on our website
- Clicks and browsing behavior
- Approximate location based on IP address
- Cookie identifiers and similar tracking data
We may receive information from third parties such as payment processors, shipping providers, ecommerce platforms, analytics tools, advertising partners, fraud prevention services, and social media platforms.
3. How We Use Personal Information
We use personal information to:
- Process and fulfill orders
- Accept and process payments
- Ship products
- Provide customer support
- Send order confirmations and delivery updates
- Manage returns, refunds, and exchanges
- Detect and prevent fraud
- Improve our website, products, and services
- Personalize the shopping experience
- Send marketing communications, where permitted
- Measure advertising performance
- Comply with legal, tax, accounting, and regulatory obligations
- Protect our rights, customers, website, and business operations
4. Legal Bases for Processing Personal Data
Where required by applicable law, including laws in the United Kingdom and other relevant jurisdictions, we rely on one or more of the following legal bases:
- Contract: To process orders, payments, shipping, returns, and customer service requests.
- Consent: For certain marketing communications, non-essential cookies, or where consent is legally required.
- Legitimate Interests: To operate and improve our store, prevent fraud, secure our website, conduct analytics, and market our products.
- Legal Obligation: To comply with tax, accounting, consumer protection, and regulatory requirements.
You may withdraw consent at any time where processing is based on consent.
5. Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar technologies to operate our website, improve functionality, remember preferences, analyze website performance, support advertising, and personalize the shopping experience.
Cookies may be used for:
- Essential website functionality
- Shopping cart and checkout features
- Security and fraud prevention
- Analytics
- Advertising and retargeting
- Preference settings
Where required by law, we will request your consent before using non-essential cookies.
You can control cookies through your browser settings or through any cookie preference tool available on our website. Disabling cookies may affect certain website features.
6. Marketing Communications
If you subscribe to marketing communications or otherwise agree to receive them, we may send promotional messages about products, offers, updates, and store news.
You can unsubscribe at any time by clicking the unsubscribe link in our marketing messages or by using the contact or privacy request form available on our website.
7. How We Share Personal Information
We may share personal information with trusted third parties who help us operate our business, including:
- Ecommerce platform providers
- Payment processors
- Shipping and delivery companies
- Fulfillment partners
- Customer service tools
- Marketing and email service providers
- Analytics providers
- Advertising networks
- Fraud prevention and security providers
- Professional advisers
- Regulators, authorities, or law enforcement where required by law
We require service providers to use personal information only as necessary to provide services to us and to protect it appropriately.
8. Payments
Payments are processed by third-party payment processors. Zyvexi does not directly store full payment card details on its own systems.
Your payment information may be processed according to the privacy policies and security practices of the relevant payment provider.
9. International Transfers
Because Zyvexi sells internationally and may use service providers located in different countries, your personal information may be transferred to, stored in, or processed in countries outside your country of residence, including the United States, Canada, the United Kingdom, Australia, and other jurisdictions.
Where required, we use appropriate safeguards designed to protect personal information during international transfers, such as contractual protections, data processing agreements, standard contractual clauses, or other legally recognized transfer mechanisms.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Fulfill orders
- Provide customer support
- Maintain business records
- Comply with tax, accounting, and legal obligations
- Resolve disputes
- Prevent fraud
- Enforce agreements
When personal information is no longer needed, we will delete, anonymize, or securely dispose of it where appropriate.
11. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
12. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing
- Withdraw consent
- Request data portability
- Opt out of marketing communications
- Opt out of certain targeted advertising or data sharing, where applicable
- Lodge a complaint with a privacy regulator
To exercise your rights, please use the contact form or privacy request form available on our website.
We may need to verify your identity before completing your request.
13. Canada Privacy Rights
If you are located in Canada, you may have rights under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act, where applicable.
You may request access to personal information we hold about you, ask us to correct inaccurate information, withdraw consent where applicable, or ask questions about our privacy practices.
If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or your applicable provincial privacy authority.
14. United Kingdom Privacy Rights
If you are located in the United Kingdom, you may have rights under UK data protection law, including the UK GDPR and the Data Protection Act.
These rights may include:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights related to automated decision-making, where applicable
- The right to withdraw consent
You may also have the right to lodge a complaint with the UK Information Commissioner’s Office.
15. Australia Privacy Rights
If you are located in Australia, you may have rights under the Australian Privacy Act and the Australian Privacy Principles, where applicable.
You may request access to or correction of your personal information. You may also submit a privacy complaint through the contact or privacy request form available on our website.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.
16. United States Privacy Rights
Depending on your U.S. state of residence, you may have privacy rights under applicable state privacy laws. These rights may include the right to:
- Know what personal information we collect, use, disclose, or share
- Access your personal information
- Correct inaccurate personal information
- Delete personal information
- Obtain a portable copy of your personal information
- Opt out of certain targeted advertising
- Opt out of the sale or sharing of personal information, where applicable
- Limit the use of sensitive personal information, where applicable
- Not be discriminated against for exercising privacy rights
To exercise these rights, please use the contact form or privacy request form available on our website.
17. California Privacy Notice
This section applies to California residents where the California Consumer Privacy Act, as amended, applies to our business.
Categories of Personal Information We May Collect
We may collect the following categories of personal information:
- Identifiers: such as name, shipping information, billing information, IP address, and account identifiers.
- Commercial information: such as products purchased, order history, and payment-related information.
- Internet or electronic network activity: such as browsing activity, device information, and website interactions.
- Approximate geolocation information: such as location inferred from IP address.
- Inferences: such as preferences based on shopping or browsing behavior.
- Customer service information: such as messages, inquiries, and support history.
Purposes for Collection
We collect and use this information for the purposes described in this Privacy Policy, including order fulfillment, customer support, security, analytics, marketing, fraud prevention, and legal compliance.
Sale or Sharing of Personal Information
We do not sell personal information for money.
However, some advertising or analytics activities may be considered “sharing” or “selling” under certain U.S. state privacy laws, especially where cookies, pixels, or advertising technologies are used for cross-context behavioral advertising.
Where required, you may opt out by using any cookie preference tool, “Do Not Sell or Share My Personal Information” link, or privacy request form available on our website.
Sensitive Personal Information
We do not intentionally collect sensitive personal information unless necessary for a specific purpose and permitted by law.
Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
18. Children’s Privacy
Our website and products are intended for general audiences and are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us through the contact or privacy request form available on our website, and we will take appropriate steps to delete it.
19. User Accounts
If you create an account with Zyvexi, you are responsible for keeping your login details secure.
You may request access, correction, or deletion of account information by using the contact or privacy request form available on our website.
20. Reviews, Social Media, and Public Content
If you submit a product review, comment, photo, or other public content, that information may be visible to other users.
Please do not post personal information that you do not want to be public.
If you interact with us on social media platforms, your interaction may also be subject to the privacy policy of that platform.
21. Third-Party Links
Our website may contain links to third-party websites, apps, or services.
We are not responsible for the privacy practices, policies, or content of third parties. We encourage you to review their privacy policies before providing personal information.
22. Automated Decision-Making
We may use automated tools for fraud prevention, security, analytics, advertising, or order risk assessment.
We do not use automated decision-making that produces legal or similarly significant effects without appropriate safeguards where required by law.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
When we update this Privacy Policy, we will revise the “Last Updated” date above.
Your continued use of our website after an updated Privacy Policy is posted means you acknowledge the updated policy.
24. Contact Us
For questions, privacy requests, complaints, or concerns about this Privacy Policy or our handling of personal information, please contact Zyvexi through the contact form or privacy request form available on our website.
